Terms and conditions

1. Introduction
Strength Healthcare Group provides telemedicine services to patients through various electronic communication technologies, including video conferencing, phone calls, emails, and text messages. These terms and conditions govern the use of our telemedicine services by patients.

2. Eligibility
To be eligible for our telemedicine services, patients must be at least 18 years old and reside in a state where Strength Healthcare Group is licensed to provide telemedicine services.

3. Privacy and Security
Strength Healthcare Group takes patient privacy seriously and complies with all applicable laws and regulations governing patient privacy. We use secure communication technologies to protect patient information during telemedicine consultations.

4. Informed Consent
Before using our telemedicine services, patients must provide informed consent indicating their understanding of the potential risks and benefits of telemedicine consultations. This includes understanding that telemedicine consultations may have limitations compared to in-person consultations, such as the inability to conduct a physical examination. Patients must also understand that their personal health information may be shared with healthcare providers involved in their care and that they have the right to revoke their consent at any time. By providing informed consent, patients can feel confident in the privacy and security of their information during telemedicine consultations with Strength Healthcare Group.

Terms and Conditions for Telemedicine Delivered by Strength Healthcare Group

1. Appointment Booking
a. Patients can book appointments through the Strength Healthcare Group website or mobile application.
b. Appointments can be booked up to 24 hours in advance.
c. Patients must provide accurate personal information, including their name, contact details, and medical history.
d. Patients must ensure that they have a stable internet connection and a device with a camera and microphone for the telemedicine consultation.

2. Consultation
a. The telemedicine consultation will be conducted by licensed healthcare professionals employed by Strength Healthcare Group.
b. The consultation will be conducted via video call or phone call, depending on the patient’s preference.
c. The healthcare professional will review the patient’s medical history and symptoms before providing a diagnosis and treatment plan.
d. The healthcare professional may request additional information or tests if necessary to provide an accurate diagnosis.

3. Payment
a. Payment for telemedicine consultations must be made in advance through the Strength Once the payment is made, the patient will receive a confirmation email with the date and time of the scheduled telemedicine consultation. It is important to note that insurance coverage for telemedicine consultations may vary, and patients should check with their insurance provider beforehand. In case of any technical difficulties during the consultation, the healthcare professional will make every effort to resolve the issue or reschedule the appointment if necessary.

Cancellation Policy:

1. Patients can cancel their telemedicine appointment with Strength Healthcare Group up to 24 hours before the scheduled appointment time.

2. If a patient cancels their appointment within 24 hours of the scheduled appointment time, they will be charged a cancellation fee of £50.

3. Strength Healthcare Group reserves the right to cancel or reschedule appointments due to unforeseen circumstances such as technical difficulties or medical emergencies.

Refund Policy:

1. Refunds will only be issued if Strength Healthcare Group is unable to provide the telemedicine service due to technical difficulties or other unforeseen circumstances.

2. If a patient is dissatisfied with the telemedicine service provided by Strength Healthcare Group, they may request a refund within 7 days of the appointment date.

3. Refunds will be processed within 14 business days of receiving the refund request.

Prescription Policy:

Strength Healthcare Group providers may prescribe medication during a telemedicine appointment if deemed medically necessary and appropriate for the patient’s condition. It is important to note that not all medications can be prescribed through telemedicine appointments. Controlled substances, such as opioids, cannot be prescribed through telemedicine. Additionally, providers may require patients to have a physical exam or lab work done before prescribing certain medications. Patients should always follow their provider’s instructions and consult with them if they have any questions or concerns about their medication.

Laboratory & Other Investigations:
We understand the importance of laboratory and investigations in the diagnosis and treatment of various medical conditions. Therefore, we have developed comprehensive terms and conditions for telemedicine delivered by Strength Healthcare Group covering laboratory and investigations request and management.

1. Laboratory and Investigations Request:

a) Patients can request laboratory and investigations through our telemedicine platform.

b) The request will be reviewed by our healthcare professionals, who will determine the necessity of the test based on the patient’s medical history, symptoms, and other relevant factors.

c) If deemed necessary, our healthcare professionals will provide a prescription for the test.

d) Patients are responsible for arranging their own laboratory or investigation appointments.

e) Patients must inform us of any changes or cancellations to their appointments.

2. Laboratory and Investigations Management:

a) Once the results of the laboratory or investigation tests are available, our healthcare professionals will review them.

b) Our healthcare professionals will communicate the results to the patient and discuss any necessary follow-up actions. We take great care in managing laboratory and investigation tests to ensure accurate and timely results. Our healthcare professionals work closely with the laboratory to ensure that all tests are conducted with the highest level of precision and accuracy. We understand the importance of these tests in diagnosing and treating medical conditions, and we strive to provide our patients with the best possible care.

Patient Survey & Complaints

Patient Survey:
Strength Healthcare Group values patient feedback as it helps us improve our services. We encourage all patients to complete a survey after each telemedicine consultation. The survey will be sent via email or text message within 24 hours of the consultation.
The survey will cover the following areas:
1. Quality of care provided
2. Ease of use of the telemedicine platform
3. Timeliness of appointment
4. Overall satisfaction with the service

All responses will be kept confidential, and patient information will not be shared with any third party without prior consent.

Complaints Handling:

Strength Healthcare Group takes all complaints seriously and aims to resolve them promptly and efficiently. Patients At Strength Healthcare Group, we understand the importance of timely appointments and strive to provide our patients with the best possible service. We value your feedback and encourage you to share your thoughts on your overall satisfaction with our services. Rest assured that all responses will be kept confidential, and your personal information will not be shared with any third party without your prior consent. In the event that you have any complaints, we take them seriously and will work to resolve them as quickly and efficiently as possible. Our goal is to ensure that every patient has a positive experience with us, and we appreciate your trust in our healthcare services.

Referral
In the course of your treatment, you may be referred to specialist for further care. Your usual doctor
will be informed.
Investigations
In the course of your consultation the doctor may request for Laboratory test, imaging such as CT
scans, Ultra sound and other X-rays. You will then have take to request via email, print and take it the investigation center. You will then be able to upload image of the results to the doctor during your booking for the next appointment where the results will be discussed.